Terms & Conditions

Last updated: 27 March 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Cropnine web application ("Service", "Platform"), operated by One Pixel Off, based in Kuurne, Belgium, with enterprise number BE 1023.838.760 ("we", "us", "our").

By creating an account or using the Service, you ("User", "you", "your") agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, you must not use the Service.

These Terms are governed by Belgian law and, where applicable, the laws of the European Union, including Regulation (EU) 2016/679 (General Data Protection Regulation – "GDPR").

2. Definitions

  • "Account" – the personal user account you create to access the Service.
  • "Content" – any data, text, images, or other material you upload, submit, or create through the Service.
  • "Subscription" – the paid plan giving access to the Service's features.
  • "Personal Data" – any information relating to an identified or identifiable natural person, as defined in Art. 4(1) GDPR.

3. Account Registration

3.1. To use the Service, you must create an Account by providing accurate and complete information, including a valid email address and a secure password.

3.2. You must be at least 16 years of age (or older if required by applicable Belgian or EU law) to create an Account.

3.3. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You agree to notify us immediately at support@cropnine.com of any unauthorised use.

3.4. We reserve the right to suspend or terminate any Account that we reasonably believe violates these Terms.

4. Description of the Service

4.1. Cropnine is a garden and farm management platform that helps you plan, track, and manage plantings, fields, and harvests.

4.2. We may modify, update, or discontinue features of the Service at any time. We will notify you of material changes via email or in-app notification at least 30 days in advance when reasonably possible.

5. Subscription & Pricing

5.1. The Service is available under the following paid plans:

  • Monthly plan: €4.00 per month
  • Yearly plan: €40.00 per year (equivalent to ~€3.33/month)

5.2. All prices include VAT where applicable under Belgian and EU VAT rules. If you are located in another EU Member State, VAT will be charged at the rate applicable to your country of residence in accordance with EU VAT regulations for electronically supplied services.

5.3. Payment is processed through Stripe, Inc. ("Stripe"), our third-party payment provider. By subscribing, you authorise recurring charges at the applicable interval (monthly or yearly) until you cancel. Your payment data is processed directly by Stripe and is subject to Stripe's Privacy Policy. We do not store your full card details on our servers.

5.4. We reserve the right to change our pricing. Price changes will be communicated at least 30 days in advance and will only apply to your next billing cycle. You may cancel before the new price takes effect.

6. Right of Withdrawal (Cooling-Off Period)

6.1. In accordance with Book VI of the Belgian Code of Economic Law and the EU Consumer Rights Directive (2011/83/EU), if you are a consumer located in the European Economic Area (EEA), you have the right to withdraw from your Subscription within 14 calendar days from the date of purchase, without giving any reason.

6.2. To exercise your right of withdrawal, you must inform us by sending a clear statement (e.g., by email to support@cropnine.com) before the 14-day period expires. You may use the model withdrawal form below, but it is not obligatory.

6.3. If you have explicitly consented to the start of performance of the Service during the withdrawal period and acknowledged that you would lose your right of withdrawal once the Service has been fully performed, the right of withdrawal may be limited accordingly.

6.4. Upon valid withdrawal, we will reimburse all payments received from you, using the same means of payment you used for the initial transaction, within 14 days of receiving your withdrawal notice.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

  • To: One Pixel Off, Kuurne, Belgium – support@cropnine.com
  • I hereby give notice that I withdraw from my contract of sale for the provision of the following service: Cropnine Subscription
  • Ordered on: [date]
  • Name of consumer: [your name]
  • Address of consumer: [your address]
  • Date: [date]
  • Signature (only if this form is notified on paper): ___

7. Cancellation & Refunds

7.1. You may cancel your Subscription at any time from your Account settings. Your access will continue until the end of your current billing period.

7.2. Apart from the statutory right of withdrawal described in Section 6, no refunds are provided for partial billing periods.

7.3. We may offer refunds at our sole discretion for exceptional circumstances.

8. User Content & Licence

8.1. You retain full ownership of any Content you create, upload, or store on the Platform.

8.2. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, store, and process your Content solely for the purpose of providing and improving the Service. We will never sell your Content to third parties.

8.3. You represent and warrant that you have all necessary rights to the Content you upload and that it does not infringe the intellectual property or other rights of any third party.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems;
  • Reverse-engineer, decompile, or disassemble any part of the Service;
  • Use automated scripts, bots, or scrapers to access the Service without our written consent;
  • Transmit malware, viruses, or any harmful code through the Service;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

10. Intellectual Property

10.1. The Service, including its design, code, logos, trademarks (including "Cropnine" and "One Pixel Off"), and all associated intellectual property, is owned by One Pixel Off and protected under Belgian, EU, and international intellectual property laws.

10.2. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Service as described herein.

11. Data Protection & Privacy

11.1. We process your Personal Data in accordance with Regulation (EU) 2016/679 (GDPR) and Belgian data protection laws. Full details are provided in our Privacy Policy.

11.2. We act as the data controller for the Personal Data you provide when using the Service.

11.3. You have the right to access, rectify, erase, restrict processing of, and port your Personal Data, as well as the right to object to processing and to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

12. Limitation of Liability

12.1. To the maximum extent permitted by Belgian and EU law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
  • We do not guarantee that the Service will be uninterrupted, error-free, or free of harmful components.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

12.2. Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the total amount you have paid us in the 12 months preceding the claim.

12.3. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under Belgian or EU law.

12.4. Cropnine provides garden management tools and information for general guidance. We do not provide professional agricultural advice. Any decisions you make based on information from the Service are your sole responsibility.

13. Indemnification

You agree to indemnify, defend, and hold harmless One Pixel Off and its representatives and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Third-Party Services

14.1. The Service integrates with the following third-party services, each governed by their own terms and privacy policies:

  • Stripe – used to process payments. Your financial data is handled directly by Stripe and subject to Stripe's Privacy Policy.

14.2. We are not responsible for the content, accuracy, or practices of any third-party service.

14.3. Your use of third-party services is at your own risk and subject to those services' terms and policies.

15. Service Availability & Force Majeure

15.1. We aim to maintain the Service's availability but do not guarantee uptime. We may perform scheduled maintenance, for which we will endeavour to provide advance notice.

15.2. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or other force majeure events.

16. Changes to These Terms

16.1. We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice within the Service at least 30 days before the changes take effect.

16.2. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your Subscription.

17. Termination

17.1. You may terminate your Account at any time by contacting us at support@cropnine.com or through your Account settings.

17.2. We may terminate or suspend your Account immediately if you breach these Terms, subject to the requirements of Belgian law.

17.3. Upon termination, your right to use the Service ceases. We will retain your data for a reasonable period to comply with legal obligations, after which it will be securely deleted. You may request a copy of your data prior to deletion in accordance with your GDPR rights.

18. Governing Law & Dispute Resolution

18.1. These Terms are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions, and applicable EU regulations.

18.2. Any disputes arising from these Terms or your use of the Service shall be submitted to the exclusive jurisdiction of the courts of Kortrijk, Belgium.

18.3. If you are a consumer in the EU, you may also use the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are not obliged, however, to participate in alternative dispute resolution procedures before a consumer arbitration board unless required by Belgian law.

18.4. Nothing in this section affects your statutory rights as a consumer under Belgian or EU law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and One Pixel Off regarding your use of the Service, and supersede any prior agreements or understandings.

21. Contact Us

If you have any questions about these Terms, please contact us:

  • Trading name: One Pixel Off
  • Address: Available on request
  • Enterprise number: BE 1023.838.760
  • Email: support@cropnine.com